Shipping policy
Shipping Policy
Last updated: Sept 2025
Order Processing
- Cut-off time: Orders placed by 2:00 PM ET (Mon–Sat) are handed off to the carrier the same or next business day.
- Handling time: 0–1 business day. Business days are Monday–Saturday (excluding U.S. holidays).
- Processing time is in addition to the carrier transit time shown below.
*Delivery windows are carrier estimates and may vary due to weather, carrier capacity, or holiday peaks.
United States (Domestic)
| Service | What’s Included | Estimated Delivery* | Rate |
|---|---|---|---|
| Priority Processing (with tracking) | Faster handling queue + carrier tracking | 3–5 business days | $4.99 |
| Priority Processing + Shipping Insurance (with tracking) | Faster handling + tracking + insured against loss/damage | 3–5 business days | $6.99 |
Canada
| Service | What’s Included | Estimated Delivery* | Rate |
|---|---|---|---|
| Standard Shipping (with tracking) | Carrier tracking + standard handling | 5–10 business days | $7.99 |
| Priority Processing (with tracking) | Faster handling queue + carrier tracking | 5–10 business days | $9.99 |
| Priority Processing + Shipping Insurance (with tracking) | Faster handling + tracking + insured against loss/damage | 5–10 business days | $11.99 |
Tracking
- A shipment confirmation email with a tracking link is sent as soon as your order ships.
- Tracking may take up to 24–48 hours to activate after carrier pickup.
Insurance & Priority Handling
- If you select Priority Processing, your order is queued for faster handling.
- If you select Priority Processing + Shipping Insurance, your order is queued for faster handling and is insured against loss or carrier-confirmed damage.
- Claims: For insured shipments, claims must be filed within 15 days of the last tracking scan or delivery confirmation. Photo evidence may be required for damage claims.
Rates & Currency
- All rates are shown in USD and calculated automatically at checkout based on the service selected and destination.
Customs, Duties & Taxes (International/Canada)
Canadian orders may incur import duties, taxes, and fees once the shipment reaches Canada. These charges are the customer’s responsibility and are not collected at checkout by PureMelle.
Address Accuracy & Delivery Issues
- Please review your shipping address carefully. We aren’t responsible for delays or lost packages due to incomplete or incorrect addresses.
- If a package is marked “Delivered” by the carrier but can’t be located, check with household members, neighbors, and your local carrier office. For insured shipments, contact us to start a claim after these steps.
- Undeliverable or refused packages returned to us can be reshipped (additional postage may apply) or refunded minus shipping costs.
Order Changes & Cancellations
We process orders quickly. If you need to change or cancel, contact us immediately at info@puremelle.com. Once an order has shipped, we can’t make changes.
Contact
Questions? We’re here to help: info@puremelle.com.